Katuranga
Contact
One address for everything — player support, payments, media and partnerships. Written by a human, answered by a human.
We reply within 1–2 working days. To make it faster, include your account name
(username) and — for anything about a payment — the order number beginning with
KTG-.
Account problemsForgotten password, email that never arrived, cannot sign in.
PaymentsCharged but the plan is not active, double charge, refund requests.
Player reportsSuspected cheating or disruptive behaviour — include a link to the game.
Media & partnershipsClubs, schools, tournament organisers, press. Logo files are in the Press Kit.
Business details
| Business name | Katuranga - Chess League |
|---|---|
| Legal form | Sole proprietorship |
| Based in | Bekasi Regency, West Java, Indonesia |
| Service | Online chess playing & learning platform (digital products) |
| Official website | https://katuranga.com |
| Android app | id.katuranga.app — app page |
| support@katuranga.com |
The full postal address is provided on formal request (partners, payment providers or authorities) through the email above.
Before you write
Some things you can settle yourself, faster than waiting for a reply:
- FAQ — sign-ups, rating, payments, and the questions we are asked most.
- Delete your account — you can do it yourself, without installing the app.
- Terms of Service and Privacy Policy — including the cancellation and refund rules.
Last updated 23 September 2026.